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Terms & Conditions
We are here to help and if needed can provide you with guidance or direct you towards relevant information. If you have any queries relating to the fire safety needs of your home or business, please contact us on 01707 802233. Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you.
Please note: all mains-powered electrical fire safety equipment must be installed by trained electricians.
Despite our best efforts and good intentions mistakes can happen. If we do drop a clanger, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree on the next course of action. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date should the need arise. Please notify us of any complaints by e-mailing us at firstname.lastname@example.org and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
To keep things clear we display both, VAT exclusive and inclusive prices, where possible. Our shipping charges are clearly displayed on every page and shown in the shopping cart the moment a product is placed in it.
In the era of internet shopping feedback helps separate the wheat from the chaff. It enables you to make a confident decision about where you spend your money. We rely on our customers to give us fair and honest feedback on the service received and the goods despatched. Please bear with us whilst we build this up on our shiny new website but feel free to visit our eBay and Amazon stores where you will find excellent ratings on both sites.
Payment and Security
We offer a range of payment options including Visa, Visa Debit, MasterCard, Solo, Maestro, Visa Electron, and PayPal
All our credit card transactions handled by Worldpay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Worldpay are encrypted and digitally-signed. Any communication between the shopper and Worldpay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Transport damage and discrepancies
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us immediately. Failure to note damage might affect replacement or refund from us for items damaged in transit.
Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.
**The company is closed over the Christmas and New Year period - any orders received over this time will be despatched on the first working day of the new year**